Terms of service

By creating a SashaPet account or using the service, you accept these terms on behalf of yourself and the business you are signing up. If you are not able to agree on the business’s behalf, do not create the account.

• Give us accurate details when you sign up, and keep them current.
• Keep sign-in credentials private. You are responsible for what happens under your account and under the accounts you create for your staff.
• Remove staff access promptly when someone leaves.
• Tell us at once if you think an account has been accessed by someone who should not have it.

You are responsible for the content you put into the service, including product listings, prices and customer records, and for having the right to use it.

You agree not to use SashaPet to:

• Break the law, or sell anything you are not licensed or permitted to sell.
• Upload malicious code, or try to interfere with the service, its infrastructure or other stores using it.
• Try to reach data belonging to another store, or to probe, scan or test the security of the service without our written permission.
• Copy, resell or white-label the service as your own, or scrape it at scale.
• Send unsolicited marketing to customers whose details you obtained through the service.

We can suspend or close an account that breaches these rules. Where it is reasonable to do so, we will warn you first and give you a chance to put it right.

Customer records you collect through SashaPet belong to your store. You are responsible for handling them lawfully, including telling your customers what you do with their information. We handle that data on your instructions, as described in our privacy policy.

We aim to keep SashaPet running and to give notice before planned maintenance, but we do not promise uninterrupted availability. We may add, change or withdraw features. If we withdraw something you rely on, we will give you reasonable notice.

Keep your own backups of anything you cannot afford to lose. Exports are available on request.

SashaPet is provided as it is, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the service will be free of errors, that defects will be corrected, or that it will meet your requirements.

To the fullest extent the law allows, SashaPet is not liable for lost profits, lost sales, lost or corrupted data, business interruption, or any indirect, incidental, special or consequential loss arising out of your use of the service.

Our total liability to you for any claim connected to the service is limited to the amount you paid us for it in the twelve months before the claim arose.

Nothing in these terms excludes liability that cannot be excluded by law, and if you deal with us as a consumer, your statutory rights are unaffected.

You can stop using SashaPet and close your account at any time by emailing us. We can end the agreement by giving you reasonable notice, or immediately where you have seriously breached these terms. Ask for an export of your data before you close the account.

We may update these terms as the service develops. The current version always sits on this page with its last-updated date at the top, and we will email account holders before a material change takes effect. Carrying on using the service after that means you accept the new terms.

Questions about these terms can go to hello@sashapet.com.